Friction

 Multi-culturalism causes friction.  If I can't understand them, can they really understand me?  My father is participating in duopa treatment for parkinsons.  They have an ambassador program.  I called to be "partnered" with an ambassador.  A representative called from duopa and left a message.  I read the text and the representative's name was Ashrafi.  Without listening to the message I called back.  Ashrafi is an indian woman with a thick accent.  Nevermind.  I hung up.  Like this is the most qualified woman to match volunteer ambassadors to perspective clients with a toll free number?  Is she here on a H1b visa?  

I don't want to struggle to understand an indian woman on the phone in america.  Unnecessary friction created by not having people proficient in the english language.  I wonder if she drives a tesla with a New Driver Please be Kind sticker.  Have you ever called Amazon and had the pleasure of speaking with an indian asshole attempting to provide customer service reading from a script stretching a rubberband as they speak as an anchor to the training they've received to emulate american dialogue norms that goes contrary to their native language - the sounds, cadence, pronunciation, etc?

Maybe this is why most companies have online chat to talk to a customer service agent.  So it is not evident we are speaking to a foreigner in another country while conducting business in america to reduce costs.

SMH 

What kind of shit is this?

https://youtu.be/MgJRnCNLW_I?si=DXqnQv77m0TcAGiZ